100% Freshness Guaranteed
Because You Deserve Only the Most Beautiful Flowers
At Belles Fleurs, we believe that the joy of receiving flowers begins with their perfect freshness.
Every bouquet we send is carefully arranged using flowers that arrive fresh daily from trusted growers and suppliers in the Netherlands and other parts of the world.
When your bouquet arrives, we want it to brighten your day.
And if something isn't quite right — we're here for you.
🌸 What if the bouquet doesn’t meet your expectations?
It happens very rarely, but it’s still possible.
If that’s the case, please contact us as soon as you can and send us a photo of the bouquet.
This helps us assess the situation quickly and resolve it to your full satisfaction.
How Do We Handle Complaints?
Because flowers are truly close to our hearts, we always aim to handle complaints fairly, kindly, and with a smile. Most importantly — we act fast.
-A Fresh Bouquet First
If something isn’t right, our first option is to send you a brand-new, beautifully fresh bouquet as soon as possible.
-Voucher for Your Next Order
If you prefer not to receive a new bouquet, we’ll be happy to offer you a voucher so you can choose something else you love, whenever you like.
-Full Refund
And in the rare case that neither option works for you, we of course offer a full refund — no questions asked.
Your Satisfaction Blooms With Us
We don’t see complaints as a hassle — we see them as an opportunity to show you that your trust in us was the right choice.
From your very first click to the moment you open your gift box, we’re here to make your experience with us fragrant, joyful, and full of floral care.
Thank you for trusting us 🌸
With love,
The Belles Fleurs Team 🌷
Thank you for trusting us 🌸